Overview: This Refund Policy applies to all services and products offered by Texas Technomatics, including remote technical support, custom application and software development. By engaging with our services or making a purchase, you acknowledge and agree to the terms outlined in this policy.

1. Remote Technical Support

1.1 Service Performance

Satisfaction Guarantee:
– Texas Technomatics is committed to providing high-quality remote technical support services.
– If you are dissatisfied with the service, please contact our customer support team within [insert number] days of service delivery for resolution.

1.2 Refund Requests

Eligibility:
– Refunds for remote technical support services are considered on a case-by-case basis.
– Refund requests must be submitted in via an email to hello@texastechnomatics.com with a detailed explanation of the issue.

Technical Issues:
– If a technical issue persists after our intervention, and it is determined that the issue is due to our service, a full or partial refund may be issued.

2. App and Software Development

2.1 Project Cancellation

Cancellation Policy:
– For custom application and software development projects, a cancellation policy is outlined in the project agreement.
– Cancellations made within 72 hours of project commencement may be eligible for a full or partial refund, subject to incurred costs.

2.2 Quality Assurance

Defects and Errors:
– If the delivered app or software contains defects or errors attributable to Texas Technomatics, we will rectify the issues.
– Refunds may be considered if the issues persist after reasonable attempts to address them.

3. General Refund Process

3.1 Initiation

Refund Requests:
– Submit refund requests in writing to hello@texastechnomatics.com within 7 days of service or product delivery.

3.2 Evaluation

Review Process:
– Our team will review the request, considering the nature of the service or product and the reasons for the refund.

3.3 Refund Issuance

Refund Approval:
– If a refund is approved, it will be processed within 7 days.
– Refunds will be issued using the original payment method.

4. Exceptions

Non-Refundable Products/Services:
– Certain products or services may be non-refundable, and this will be clearly communicated at the time of purchase.

Custom Development:
– Custom development projects are subject to specific terms outlined in the project agreement.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at hello@texastechnomatics.com